Head of IT (Leading Hospitality Luxury Brand)

Job description

​A renowned global luxury hospitality brand is seeking a strategic and visionary Head of Information Technology to lead their technology initiatives and digital transformation. This senior executive role will play a pivotal part in driving innovation, optimizing operations, and enhancing guest experiences across a prestigious international portfolio.

Key Responsibilities:

1. Leadership and Strategic Direction:

• Formulate and execute a comprehensive IT strategy that aligns with the long-term business vision.

• Collaborate with senior leadership to ensure that technology capabilities are in line with overarching business goals and growth objectives.

• Lead digital transformation efforts, integrating advanced technologies like AI, IoT, and cloud solutions across all properties.

2. Team Leadership and Development:

• Guide and motivate a global IT team, fostering a culture of innovation, collaboration, and excellence.

• Provide mentorship and professional growth opportunities, ensuring succession planning and continuity within the IT team.

3. Vendor and Stakeholder Management:

• Build strong, strategic relationships with external vendors and technology providers to ensure top-tier service and cost-effective solutions.

• Lead negotiations with key technology vendors for major contracts and partnerships, ensuring alignment with business objectives.

4. Governance, Risk, and Security Management:

• Develop and implement a robust IT governance framework that ensures compliance with global industry standards and regulations.

• Oversee cybersecurity protocols, risk management strategies, and disaster recovery plans to safeguard business continuity and security.

• Ensure all operations are supported by comprehensive business continuity and recovery strategies across the entire organization.

5. Collaboration Across Departments:

• Partner with key departments, including operations, marketing, and finance, to integrate technology that enhances business performance and guest satisfaction.

• Optimize IT systems and infrastructure to improve operational processes and support initiatives such as marketing campaigns and guest experience enhancements.

6. Financial and Resource Management:

• Oversee and manage the IT budget, ensuring the efficient use of resources and the maximization of operational cost-efficiency.

• Work closely with finance and procurement teams to make informed decisions on technology investments and vendor contracts.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. An MBA or Master’s in IT Management is a plus.

• Experience: Minimum of 15 years in IT, including at least 5 years in a senior leadership role, ideally in the luxury hospitality or high-service industry.

• Leadership Skills: Proven experience leading large-scale IT transformations, managing significant budgets, and overseeing global IT operations.

• Technical Expertise: In-depth knowledge of IT infrastructure, cloud solutions, enterprise applications, and cybersecurity frameworks.

Preferred Skills:

• Familiarity with hospitality-specific technology platforms such as Property Management Systems (PMS), Point of Sale (POS), and guest experience technologies.

• Strong expertise in vendor management, contract negotiation, and strategic decision-making.

• Advanced certifications in IT governance, risk management, or executive leadership (e.g., CGEIT) are a plus.

This is an exciting opportunity for an experienced IT leader to shape the technology strategy for a prestigious luxury hospitality brand, making a lasting impact on operational efficiency and guest satisfaction. If you're a strategic, results-driven leader eager to innovate at a global scale, we encourage you to apply for this impactful role.

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Interested applicants, please send your updated CV to Sheralynn Tjioe at SheralynnT@charterhouse.com.sg.

EA License no: 16S8066 | Reg no.:R1878306

Only shortlisted applicants will be notified.